How Do I Report An Ausgrid Power Outage?

During an Ausgrid power outage, there are certain steps to follow to ensure everything is well and safe. Performing these steps are for when the power outage occurs to the whole home and it is not known why. If one section of the home has no power then often this is from the circuit breaker breaking the power to that circuit. To know more about what to do in this specific situation then read our blog ‘what to do when a circuit breaker trips’. If the power is out for the whole home and most likely is due to the electricity network distributor then follow these steps:

1. Check the Ausgrid power outages map or alerts to see if there is a scheduled interruption to power in the street, such as maintenance done on the power lines
2. Check other electrical systems in the home, such as the lights and any equipment, to see if they are working
3. Look outside to see if there has been damage done that may have caused the power outage to occur, such as a fallen power line
4. Ask the neighbours if they have power or not, if they do then the problem may be with your home and if they do not then the problem may extend to the whole street

After determining whether or not the power outage is to do with the hoe or the street contact either an emergency electrician for a home power outage or Ausgrid if the blackout affects the area. To contact Ausgrid about a power outage either call them on 13 13 88 or through their website.

It is advised to perform certain tasks during a blackout to ensure everyone and the electrical systems are safe. A good guide to follow during a regular or Ausgrid power outage are:

• Leave one light switch on during the outage so when the power comes on the light will and everyone will know that the power was restored
• Use a radio with a battery to tune into the local radio station if the power outage affects a wide area for alerts on the situation
• For alerts on the Ausgrid power outage looking at Ausgrid’s social media updates can also help
• Ay sensitive electrical equipment, such as the computer or TV, should be unplugged 
• If a generator is connected to the home ensure that it is used with caution and appliances are only connected to it not the home’s power system
• Try to not open the freezer or fridge to prevent the cool air from escaping and the food to be cool for as long as it can be

It is important to plan and prepare for a power outage to ensure that if one occurs everything goes smoothly. Remaining calm, safe and staying alert for updates is the best way to have the situation be resolved correctly.